Cancellation And Refund Policy
Cancellation And Refund Policy
Before Shipping: You have the right to cancel your order at any time before it has been shipped. To do so, simply contact us at info@millettreeofficial.com or call us at +91-62843-10972 and provide your order number. We will process your cancellation promptly and issue a full refund to your original payment method.
After Shipping: Once your order has been shipped, unfortunately, we are unable to cancel it. However, you can always return the items upon delivery for a full refund (see our Returns section below).
Refunds:
- Eligibility: We are a full refund for all items returned in their original condition within 3-5 business days of the delivery date. To be eligible for a refund, the item must be unused, unworn, and in the same condition as it was received, with all tags attached.
- Return Shipping Costs: You are responsible for paying for the return shipping costs. We recommend using a trackable shipping method and insuring the package for the full value of the item(s).
- Refund Processing: Once we receive your returned item(s), we will process your refund within 3-5 business days. The refund will be credited to your original payment method.
Returns:
1. Initiating a Return: To initiate a return, please contact us at info@millettreeofficial.com or +91-62843-10972 and provide your order number and the reason for the return. We will then provide you with a return shipping label.
2. Packaging: Pack the item(s) securely in their original packaging, along with all tags and accessories. If the original packaging is unavailable, use a sturdy box and ensure the item(s) are well-protected during shipping.
3. Shipping: Ship the package to [your return address].
Damaged or Defective Items:
Reporting: If you receive a damaged or defective item, please contact us immediately at info@millettreeofficial.com or +91-62843-10972 Please include photos of the damaged item(s) in your email.
Replacement or Refund: We will provide you with a prepaid return shipping label and issue a full refund or replacement upon receipt of the returned item.
Exceptions:
- Sale Items: Items purchased on sale or with a discount code are not eligible for a refund. However, they are still eligible for an exchange or store credit.
- Personalized or Custom Items: We do not accept returns on personalized or custom-made items.
Questions:
If you have any questions about our cancellation and refund policy, please contact us at info@millettreeofficial.com or +91-62843-10972. We are happy to assist you.