REFUND AND CANCELLATION POLICY

Last Updated: October 25, 2025

At RK Millet Delight (Millettree), we are committed to delivering high-quality millet-based food products and excellent customer service. We understand that sometimes issues may arise with your order. This Refund and Cancellation Policy outlines the circumstances under which refunds and cancellations are accepted and the procedures to follow. By purchasing from our website, you acknowledge and accept these terms.

OUR COMMITMENT

Our mission “Rog Mukt Jeevan” (Disease-Free Life) extends to ensuring your complete satisfaction with every purchase. We take stringent measures to ensure that all products delivered to you are in perfect condition, properly packaged, fresh, and meet our high-quality standards. However, in the rare event that you encounter an issue with your order, we are here to help resolve it promptly.

ORDER CANCELLATION

Cancellation Before Dispatch

Orders may be cancelled before dispatch by contacting our customer support team. You can cancel your order only if the order status shows as “pending” in your Order History. Cancellations must be requested within a maximum of 6 hours of placing the order.

How to Request Cancellation:

• Email: info@millettreeofficial.com
• Phone: +91-62843-10972
• WhatsApp: +91-62843-10972

Please provide your order number and reason for cancellation when contacting us. If your cancellation request is received and approved before the order is dispatched, you will receive a full refund to your original payment method.

Cancellation After Dispatch

Once your order has been dispatched, cancellation is generally not possible. If the products have already been shipped, we will not be able to cancel the order. However, you may return eligible products as per our Return and Refund Policy once you receive them.

In case we receive a cancellation request after the order has already been “processed” or “dispatched” by us, the order cannot be cancelled. Millettree has the right to decide whether an order cancellation request should be accepted based on reasonable grounds including processing status, inventory allocation, and logistics arrangements. If your cancellation request is declined, we will inform you of the reasons and you may proceed with the return process once you receive the order.

Cancellation of Perishable Products

No cancellations are entertained for perishable items once they have been dispatched. If you wish to cancel an order containing perishable products after processing has begun, the cost of those products may need to be borne by you, as we cannot resell perishable food items.

Gift Certificates

Gift certificates cannot be cancelled once purchased. However, you may request an extension of the expiry date within 5 days of purchase by contacting our customer support.

Company’s Right to Cancel

Millettree reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price, is out of stock, or for any other reasonable grounds. This right is retained regardless of whether the order has been confirmed and payment has been received. In such cases, 100% of the payment will be refunded to you and you will be informed of the cancellation and reason via email or phone.

RETURN, REFUND, AND REPLACEMENT ELIGIBILITY CRITERIA

Given the nature of food products, we have specific criteria for accepting returns and issuing refunds. Returns and refunds are accepted only for products that meet the following conditions:

Products Eligible for Return:

• Products delivered in a damaged or defective condition
• Products that are spoiled, contaminated, or have quality issues (foreign particles, unusual smell, texture problems)
• Products that have passed their expiration date at the time of delivery or have inadequate remaining shelf life (less than 50% of total shelf life)
• Wrong products delivered (items different from what you ordered)
• Products with tampered, torn, or compromised packaging that affects product safety

Products NOT Eligible for Return:

• Products returned due to change of mind or personal preference
• Products without original packaging, labels, or tags
• Products that have been partially consumed, used, or opened (except in cases where defect is discovered immediately upon opening)
• Products where return request is made after 24 hours of delivery
• Sale items and promotional products (unless proven damaged, defective, or expired on receipt)
• Customized or personalized products
• Gift certificates and e-vouchers

Important Note: Food items once opened generally cannot be returned. However, if you discover a defect, foreign matter, or quality issue immediately upon opening that makes the product unfit for consumption, please contact us within 24 hours with photographic evidence and we will evaluate your claim on a case-by-case basis in accordance with consumer protection laws.

TIMEFRAME FOR RAISING RETURN/REFUND REQUESTS

You must notify us of any damage, defect, quality issue, incorrect delivery, or expiry-related concerns within 24 hours of order delivery. Requests received beyond this period will not be accepted as we cannot verify the condition of products after this time.

Physical return of products must be completed within 4 working days from the day of delivery once your return request is approved.

HOW TO INITIATE A RETURN OR REFUND

If you believe your order is eligible for return or refund based on the criteria above, please follow these steps:

Step 1: Contact Customer Support

Reach out to us immediately within 24 hours of delivery:

• Email: info@millettreeofficial.com
• Phone: +91-62843-10972
• WhatsApp: +91-62843-10972

Step 2: Provide Required Information

When contacting us, please provide:

• Your Order Number
• Detailed description of the issue
• Clear photographs of the product showing the defect, damage, or quality issue
• Photographs of the product packaging
• For damaged products where packaging integrity is in question, an unboxing video is highly recommended and may be required to process your claim (we understand unboxing videos may not always be available; clear photographs from multiple angles will be considered)
• Date of delivery and delivery confirmation details

Step 3: Wait for Approval

Our customer support team will review your request and supporting evidence. We will respond to your request within 48 hours. If your return is approved, we will provide you with return instructions and arrange for product pick-up where possible.

Step 4: Return the Product

Only after receiving our confirmation and approval for the return, you are requested to send the item back to us. The product must be:

• Unused and in its original condition (unless defective upon opening)
• In its original packaging with all labels, tags, and accessories intact
• Accompanied by the original invoice or order confirmation

We shall not be responsible for any items sent to us for return or replacement without our prior confirmation and approval.

RETURN PROCESS AND LOGISTICS

Return Pick-Up

In most cases, we will arrange for return pick-up with our courier partners at no additional cost to you (if the return is due to our error). However, in cases where we do not arrange return pick-up, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes.

Millettree does not take any responsibility for reimbursement or compensation in the event that returned packages are lost, stolen, mishandled, or damaged during return transit. We do not refund shipping or insurance costs unless the return is due to our error.

Millettree is not responsible for delays or damages caused solely by third-party courier mishandling beyond its reasonable control, but we will assist you in resolving such issues with the courier partner wherever possible.

Inspection of Returned Products

All returned products are subject to inspection and verification by our quality control team. We reserve the right to reject returns that do not meet our return eligibility criteria or are not in the condition stated in the return request.

REFUND MODE AND TIMELINE

Once your return is approved and we receive the returned product in acceptable condition, refunds will be processed as follows:

Refund Timeline

Refunds will be processed within 5 to 7 business days from the date of return acceptance and inspection. The actual time for the refund amount to reflect in your account depends on your bank or payment provider and may take an additional 2-5 business days. Once your refund is initiated, you will receive a confirmation email and SMS notification with reference details for tracking the status of your refund.

Refund Method

For Prepaid Orders (Credit Card, Debit Card, Net Banking, UPI, Wallets):

Refunds will be credited to the original payment method used during purchase. The refund amount will be returned to the same account, card, or wallet from which payment was made.

For Cash-on-Delivery Orders:

Refunds will be processed via:

• NEFT/IMPS transfer to your bank account in the name of the “Billing Name” entered when placing the order, or
• Store credit that can be used for future purchases on our website, at Millettree’s discretion

To receive refund via bank transfer for COD orders, you must provide your bank account details (Account Holder Name, Account Number, IFSC Code, Bank Name) via email.

What is Refunded

If return is due to Millettree’s error (damaged, defective, wrong, or expired products):

• Full product amount
• Shipping charges (if applicable)
• Cash-on-Delivery handling charges (₹50)

If return is due to other reasons (where return is accepted at our discretion):

• Product amount only
• Shipping charges and COD handling fees are non-refundable

Partial Refunds

In some cases, a partial refund may be issued if:

• Products are returned in used or damaged condition (not matching the stated reason for return)
• Products are returned without original packaging
• Return is made after the specified timeframe but accepted on compassionate grounds

Store Credit Option

When a return is not fully applicable as per our policy but we determine goodwill is appropriate, refunds may be issued in the form of store credit (Millettree Cash) or gift vouchers for future purchases at our discretion. Store credit is valid for 12 months from the date of issue and can be used on any products on our website.

REPLACEMENTS

If you have received a damaged, defective, wrong, or expired product, you may choose to receive a replacement instead of a refund, subject to product availability.

Replacement Process

To request a replacement:

1. Contact our customer support within 24 hours of delivery
2. Provide your order number, photographs, and description of the issue
3. Once approved, we will arrange for the replacement of the item through our logistics partner
4. The replacement will be dispatched within 3-5 business days after we receive the returned product

If the exact product is unavailable for replacement, we will offer:

• An equivalent product of similar or higher value, or
• A full refund to your original payment method

Replacements are provided at no extra cost if the issue is due to our error. We will arrange for return pick-up of the defective/damaged item and delivery of the replacement product.

USER ERROR AND RE-DELIVERY CHARGES

If non-delivery or late delivery occurs due to an error on your part such as:

• Wrong or incomplete delivery address provided
• Incorrect contact details
• Recipient not available at the delivery address after multiple attempts
• Refusal to accept delivery without valid reason

Any extra costs incurred by Millettree for re-delivery, storage, or return shipping will be charged to you. These charges will be deducted from any refund amount or billed separately.

EXCEPTIONS AND SPECIAL CIRCUMSTANCES

Products Received in Damaged Condition

Products received in a damaged condition can be returned if you inform us within 24 hours of receipt. We require clear photographs or unboxing video of the product to approve returns and determine whether damage occurred during transit (courier issue) or was a packaging issue from our end.

Expiry Date Issues

If you receive products that are past their expiry date or have inadequate remaining shelf life (less than 50% of total shelf life unless specifically disclosed at the time of purchase), please notify us within 24 hours with photographic evidence of the expiry date on the packaging. Such products will be eligible for full refund or replacement.

Allergic Reactions

While we provide allergen information for all our products, if you experience an allergic reaction, please consult a healthcare professional immediately. Millettree is not liable for allergic reactions if proper allergen information was provided on product packaging and labels. However, if allergen information was incorrect or missing, please contact us and we will investigate the matter seriously.

Bulk Orders

For bulk orders or corporate orders, special return and refund terms may apply. Please contact our customer support for details specific to bulk purchases.

LEGAL COMPLIANCE

This Refund and Cancellation Policy is designed to comply with the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and other applicable e-commerce regulations of India. As a consumer, you are entitled to redress for receipt of defective, expired, damaged, or misrepresented products.

Your statutory rights under Indian consumer protection laws are not affected by this policy. If you believe your consumer rights have been violated, you may approach the appropriate consumer forum or regulatory authority.

GRIEVANCE REDRESSAL

If you have any complaints or grievances regarding refunds, cancellations, or any other aspect of our service, please contact our Grievance Officer:

Grievance Officer:

Name: [Insert Full Name]
Email: [Insert Nodal Email]
Phone: [Insert Phone Number]
Address: [Registered Office Address]

We will acknowledge receipt of your complaint within 48 hours and endeavour to resolve it within 30 days.

CONTACT US FOR REFUNDS AND CANCELLATIONS

For all refund, return, and cancellation requests or questions, please contact us:

RK Millet Delight (Millettree)

Customer Support Email: [Customer Support Email]

Phone: [Customer Support Phone Number]

WhatsApp: [Customer Support WhatsApp Number]

Address: [Your Complete Business Address]

Customer Support Hours: [Your Support Hours]

We are committed to resolving your concerns promptly and ensuring your satisfaction with every purchase from Millettree.

MODIFICATIONS TO THIS POLICY

Millettree reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. For material changes that affect your rights, we will notify registered users via email at least 7 days before the changes become effective. Continued use of our website and services after changes constitutes acceptance of the updated policy.

By placing an order on our website, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.

Last Updated: October 1, 2025