PRIVACY POLICY

Last Updated: October 25, 2025

Please read this privacy policy carefully before using the website http://www.millettree.com or submitting any personal information. Your privacy is important to RK Millet Delight. This privacy statement provides information about the personal information that RK Millet Delight (operating as “Millettree”) collects, and the ways in which we use that personal information. We are committed to be transparent about the data we collect about you, how it is used and with whom it is shared.

OUR PRIVACY COMMITMENT

At Millettree, we believe in transparency and respect for your privacy which aligns with our mission of “Rog Mukt Jeevan” (Disease-Free Life) through naturally grown foods. This extends to how we handle your personal information with care, integrity, and in accordance with traditional values of trust. Our privacy policy is simple: any information you give us stays with us. We do not rent, sell, lend, or otherwise distribute your personal information to anyone for marketing purposes. This includes your contact information as well as specific order information.

RK Millet Delight is vigilant about protecting your privacy and recognizes the importance of maintaining the privacy of every user who visits our website. We value your privacy and appreciate your trust in us. By accessing our website or using our services, you consent to the data practices described in this policy.

INFORMATION WE COLLECT

To enable you to place an order on our website, we need to have certain basic information about you. This includes your First Name, Last Name, your complete Address including Street Address, City, Pin Code, State, Country, your Phone Number, Date of Birth (for age verification and personalized offers), and Contact Email address. Apart from this information that you voluntarily provide, our systems gather certain details about your computer’s internet connection when you visit our site.

We collect information that you voluntarily provide when you create an account on our website, place an order for products, subscribe to our newsletter, contact customer support via email phone or WhatsApp, participate in surveys or promotions, write product reviews, or interact with our social media pages. Your account information includes username, password (which is encrypted and stored securely), and account preferences. When you make a purchase, we collect order information including purchase history, product preferences, and delivery instructions. We also maintain records of your communication with us through email, phone, WhatsApp, or chat support.

Your payment information including credit card or debit card details, UPI ID, and net banking information is processed securely through third-party payment gateways and we do not store your complete credit or debit card information on our servers. The collection and usage of payment related information is governed by the policies of the payment gateway provider.

Our systems automatically collect certain technical information when you visit our website. Your IP address is collected but it does not identify you personally. We use this information to deliver our web pages to you upon request, to customize our site as per your interest, to calculate the number of visitors on our site, and to know the geographic locations from where our visitors come. We also collect information about your browser type and version, operating system, device type and identifiers, time zone settings, and internet service provider.

We collect usage information including pages visited and time spent on pages, products viewed and searched, click-through rates, referral URLs, date and time of visits, and browsing patterns and preferences. This information helps us understand how visitors interact with our website and allows us to improve user experience. We may also collect general location data based on IP address and precise location only if you grant permission on mobile devices.

USE OF COOKIES

This website uses cookies. By using this website and agreeing to these Terms, you consent to our use of cookies in accordance with the terms of this Privacy Policy. Cookies are small text files that are placed on your device to help us remember your preferences and settings, keep you logged into your account, analyze website traffic and user behavior, deliver personalized content and advertisements, and improve website functionality and user experience.

We use different types of cookies including essential cookies which are necessary for website operation such as shopping cart functionality and secure login, performance cookies which help us understand how visitors interact with our website, functionality cookies which remember your preferences and choices, and targeting cookies which deliver relevant advertisements based on your interests. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect website functionality and your user experience.

HOW WE USE YOUR INFORMATION

The most important usage of the information collected from you is your email and phone number which is used to inform you that your order has been confirmed and executed. Your contact details are also used to inform you of customer service-related queries and for any newsletters sent if you have opted in to receive them. We use your personal information to process and confirm your orders, arrange product delivery through logistics partners, send order confirmations, shipping updates, and delivery notifications via email and WhatsApp, handle returns, refunds, and customer complaints, and maintain transaction records for accounting purposes.

We use your information to create and manage your user account, authenticate your identity and secure your account, provide customer support and respond to inquiries, and personalize your account experience. We may send you promotional offers, discounts, and product recommendations, share newsletters featuring recipes, health tips, and information about millet-based nutrition aligned with our “Rog Mukt Jeevan” philosophy, notify you about new products and features, and send personalized marketing communications based on your preferences and purchase history. You can opt-out of marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

We analyze website usage patterns and user behavior to improve website design, functionality, and user experience, develop new products and services, conduct market research and trend analysis, and test website features and performance. All other information collected is confidentially stored and will not be disclosed unless needed as per the requirement of law authorities or in case of any disputes.

We use your information to comply with legal obligations and regulatory requirements, prevent fraud, unauthorized transactions, and security breaches, protect our rights, property, and safety and that of our users, enforce our Terms and Conditions, resolve disputes and address legal claims, and maintain business records and documentation. We process payments securely through third-party payment gateways, verify payment information and prevent fraudulent transactions, and issue refunds and manage payment disputes.

INFORMATION SHARING

Probably this is the most important question in your mind: with whom do we share your information? The answer to this question is that we do not rent, sell, barter, or give away your information to anyone. To some extent, information has to be passed on to enable us to perform our services and fulfill your orders. Apart from this normal business requirement, information may also be needed to be shared with law authorities, for fraud detection, and for the safety of our site, employees, management, users, members and other affiliates associated with us.

We share limited information with essential service providers including payment processors to process payment transactions securely, logistics and delivery partners including courier companies who require your name, phone number, and delivery address to deliver your orders, cloud storage providers for secure hosting and management of data, email and SMS service providers to send order confirmations, shipping updates, and marketing communications with your consent, customer support tools to manage inquiries and support tickets, and analytics services to analyze website traffic and improve user experience such as Google Analytics.

Within our organization, your personal data is accessible to only a limited number of employees with special access privileges who need it to perform their duties. Although we may from time to time compile general demographic information based on your order, this information is shared within our organization only and has no identifiable personal data associated with it. All service providers are contractually obligated to use your information only for specified purposes, maintain confidentiality and security of your data, and comply with applicable data protection laws.

We do not allow any unauthorized person or organization be it other members, visitors, and anyone not in our organization to use any information collected from you. We may disclose your information when required to comply with legal obligations, court orders, or government requests, enforce our Terms and Conditions, protect our rights, property, or safety and that of our users, investigate and prevent fraud, security breaches, or illegal activities, and respond to claims of violation of third-party rights.

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information. We may share aggregated, anonymized data that cannot identify you personally for industry research and analysis, marketing and promotional purposes, and business reporting and statistics.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Your account information is retained while your account is active and for a reasonable period after account closure. Order and transaction data is retained for accounting, tax, and legal compliance purposes typically for 7 years as required by law. Marketing data is retained until you unsubscribe or request deletion. Website analytics data is retained for 2 to 3 years for analysis purposes. Customer support records are retained for 3 to 5 years for reference and dispute resolution. After the retention period expires, we will securely delete or anonymize your personal information.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption of sensitive data during transmission using SSL/TLS protocols, secure storage of data on protected servers with access controls and authentication mechanisms, regular security assessments and vulnerability testing, employee training on data protection practices, firewall protection and intrusion detection systems, and secure payment processing through PCI-DSS compliant gateways.

Despite our best efforts, no method of data transmission or storage is 100% secure and we cannot guarantee absolute security. However, we continuously work to improve our security practices to protect your information to the best of our ability.

YOUR RIGHTS AND CHOICES

You have certain rights regarding your personal information subject to applicable laws. You have the right to access and request a copy of the personal information we hold about you, and the right to request correction of inaccurate or incomplete information. You can update your account information, preferences, and contact details through your account dashboard at any time. You can modify your personal details by accessing the Edit Profile option anytime from our site.

You have the right to request deletion of your personal information subject to legal retention requirements, and the right to request restriction of processing in certain circumstances. You may delete your account by contacting customer support. You can opt-out from marketing emails using the unsubscribe link provided in our communications, manage your preferences for promotional communications through your account settings, and control cookies through your browser settings.

Where we rely on your consent for processing personal information, you can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. You have the right to request transfer of your data to another service provider in a structured, commonly used format where technically feasible, and the right to object to processing based on legitimate interests or for direct marketing purposes.

To exercise your rights, you can contact us at Email: info@millettreeofficial.com or Phone: +91-62843-10972. We will respond to your requests within 30 days of receipt as required by applicable law.

CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 18 and we do not knowingly collect personal information from children under 18. If you are under 18 years old you must have parents’ permission to buy from our website. Our Ragi Milk Powder product is formulated for children above six months, but purchases must be made by a parent or legal guardian who is at least 18 years old. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to those third-party sites and we are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information. We expressly disclaim any and all liability in connection with third-party websites and services.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last Updated” date at the top will be revised whenever changes are made. Material changes will be notified through email or prominent website notice. Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

GRIEVANCE REDRESSAL

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules and applicable consumer protection laws, RK Millet Delight (Millettree) has appointed the following Grievance Officer to address complaints:

Name: [Insert Full Name]

Email: [Insert Nodal Email]

Phone: [Insert Phone Number]

Address: [Registered Office Address]

We will acknowledge receipt of your complaint within 48 hours and endeavour to resolve it within 30 days.

CONTACT US

For general questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

RK Millet Delight (Millettree)

Customer Support Email: [Customer Support Email Address]

Phone: [Customer Support Phone Number]

WhatsApp: [Customer Support WhatsApp Number]

Address: [Your Complete Business Address]

Customer Support Hours: [Your Support Hours]

For privacy-specific complaints and grievances, please contact our designated Grievance Officer using the contact details provided in the Grievance Redressal section above.

CONSENT AND ACCEPTANCE

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use our website or services. Your continued use of our website following any changes to this Privacy Policy will constitute your acceptance of such changes.